Terms & Conditions

1. Provider and scope

All contracts are concluded with Katharina Schreiner Consulting, Katharina Schreiner, Taunusstraße 29, 60329 Frankfurt am Main, Germany ("we", "us"). These terms apply to all products and services offered on this website: the Be Remembered Planner (digital download), Room Ready (live online workshop), the 1:1 Deep-Dive (single session) and 1:1 Coaching (multi-week programme).

2. How a contract is formed

The presentation of products on this website is not a binding offer but an invitation to place an order.

• Planner: by selecting a language and completing checkout via Stripe, you submit a binding order. The contract is concluded when we confirm the order by email and provide the download.
• Room Ready and 1:1 Deep-Dive: by completing the booking and payment in the booking calendar, you submit a binding order. The contract is concluded with our booking confirmation by email.
• 1:1 Coaching: the free intro call creates no obligation on either side. A contract is only concluded once we send you a payment link after the call and you complete that payment.

3. Prices and payment

All prices are final prices. In accordance with § 19 UStG (small business regulation), no value added tax is charged. Prices are shown in euro; the amount shown at checkout is the amount charged.

Payment is handled by Stripe. Available payment methods are displayed at checkout. Payment is due immediately on conclusion of the contract. For 1:1 Coaching, payment terms are agreed individually and confirmed in writing before the programme starts.

4. What you receive

• Be Remembered Planner: one interactive HTML file in the language you selected, delivered as an immediate download on the confirmation page after payment. Please save the file; if you lose it, we will send it again on request. The file runs in any modern browser, requires no account and no installation, and stores your entries locally on your own device. It is licensed for your personal use.
• Room Ready: one seat in a live online group workshop. Seats are requested through the form on the product page; a seat becomes binding once we have confirmed it in writing and payment has been made. Group size is limited. You receive the joining link by email after confirmation and again as a reminder before the session.
• 1:1 Deep-Dive: one 90-minute individual online session at the time you booked, including a short questionnaire beforehand.
• 1:1 Coaching: an individual multi-week programme. Scope, duration and number of sessions are agreed before the programme starts and confirmed in writing.

5. Right of withdrawal

As a consumer you have a statutory right of withdrawal. Details, including the model withdrawal form, are set out on our Right of Withdrawal page.

Digital content delivered immediately (the Planner). By completing your purchase you expressly request that we begin performance of the contract before the end of the withdrawal period, and you confirm that you are aware that you thereby lose your right of withdrawal once performance has begun (§ 356 (5) BGB). The checkout asks you to answer this before payment, in the language of the Planner you are buying, with nothing pre-selected:

“Yes — I request immediate delivery and accept that my right of withdrawal expires as a result.”

The alternative answer is a cancellation. If you select it, we treat the order as cancelled and refund the payment in full.

This applies only to the Planner. For live formats and coaching, the statutory withdrawal period is unaffected.

Our voluntary refund for the Planner. In addition to, and without limiting, your statutory rights, we refund the purchase price of the Planner if you tell us within 14 days of purchase that it was not useful to you. A short message to hello@room-remembered.com is enough; no reason and no form are required, and you may keep the file. This is a voluntary commitment on our part and applies once per customer.

6. Rescheduling and cancellation of live formats

Sessions can be rescheduled free of charge up to 48 hours before the agreed time using the link in your booking confirmation. If we have to cancel a session — for example due to illness — you may choose a replacement date or a full refund. If a Room Ready workshop does not reach the minimum number of participants, we may move it to a later date and will offer you a full refund if that date does not suit you.

7. Nature of the service

Our products support your own preparation and communication. They are training and coaching services. We do not owe a particular professional outcome such as a promotion, a won pitch or a specific business result, as these depend on factors outside our control. Our services do not constitute legal, tax, medical or psychotherapeutic advice.

8. Intellectual property

All materials — the Planner, workshop materials, templates and written content — remain our intellectual property. You receive a simple, non-transferable right to use them for your own purposes. Passing them on, publishing them, reselling them or making them available to third parties is not permitted. Recording live sessions is only allowed with our prior written consent.

9. Technical requirements

The Planner requires a current browser (Chrome, Safari, Firefox or Edge). Your entries are stored in that browser's local storage on your device. Clearing your browser data, or using a different browser or device, means those entries are no longer available — the Planner includes an export function so you can save a copy. Live formats require a stable internet connection, camera and microphone.

10. Liability

We are liable without limitation for damages resulting from injury to life, body or health, and for damages caused intentionally or by gross negligence. In cases of slight negligence we are only liable for the breach of an essential contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely — and in that case only for foreseeable damage typical for this type of contract. Liability under the German Product Liability Act remains unaffected.

11. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the EU, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence. Should individual provisions of these terms be or become invalid, the validity of the remaining provisions is unaffected.

Last updated: 21 August 2026